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Docs/Platform/Accounts

Accounts

Find out which account type is right for you

Neon offers two account types for you to choose from:

  • Personal account
  • Organization account (beta)

Personal accounts

When you first sign up with Neon, whether you're signing up on your own or you're invited to join, you start with a personal account. During your onboarding, you are prompted to create your first personal project that you can get started with.

You can always access your personal account settings from your Profile dropdown.

personal account settings

If you want to work with other people on this project, your options are:

  • Invite collaborators (other Neon users) to the project
  • Transfer the project from a personal to an Organization-level project, where you can then invite other users

Organization accounts

Beta

This feature is in Beta. Please share your feedback through our Feedback form in the Neon Console or by connecting with us on Discord.

Any Neon paid account user can create an Organization account, which allows you to share projects with your team members. Whether you create an organization or are invited to join one, you still retain your personal account, letting you manage personal projects independently of any organizations you belong to.

From the Neon Console, you can navigate to your Organization dashboard, where you'll find all the projects in the organization and can take any actions that your permissions allow.

organizations projects tab

See Organizations to learn more.

Switching between accounts

Easily switch between your personal account and any organization you are a Member of using the navigation breadcrumb.

Switch between personal and organization

Deleting your account

After deleting your account, it is suspended for 180 days; if you log back within this period your account will be reactivated. After 180 days, your account and related information is permanently purged and cannot be recovered.

Before deleting your account, you must take deliberate steps to remove your resources. This includes deleting all projects, leaving any organizations, and, if you're on a paid plan, downgrading to the Free Plan.

To protect your data, each resource must be removed individually — nothing is deleted in bulk. The Delete action will stay disabled until all conditions are met.

delete personal account

Here's where to go in the Neon Console to complete these actions:

ActionInstructions
Leave all organizationsOn the People page of each organization you belong to, find your name and select Leave organization from the more options menu. If you're the only Admin, promote another Member to Admin first — or delete the organization if it is no longer required.
leave organization
When deleting an organization, you must first remove all its resources before you can delete the organization itself. See Delete an organization for more detail.
Delete all projectsGo to the Projects page and manually delete each project from Settings → Delete.
Downgrade your accountGo to Billing → Change plan and select Downgrade to Free plan.
downgrade to free plan

Once all conditions are met and all your checkmarks show green, you can safely deactivate your account. You'll get a confirmation email soon afterwards. If you change your mind, just log back in within 180 days to reactivate your account with your personal info intact. API keys, however, will not be restored.

After 180 days, your account will be permanently removed.

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